Complaint Resolution

In fulfilling GMC's mission, an important aspect is to provide a process to receive/respond to public comments. As such, GMC welcomes public comments, questions, and feedback through a simple, but well-defined process.

Comments may be shared through a variety of means: person to person, written (letter or card), phone, or electronic message (e-mail). Regardless of the means in which comments are received, the comments are entered into a tracking system and the sender is contacted through a written or personal response.

Depending upon the comment/issue, the process may be resolved at that time or there may be additional interaction and follow up. GMC strives to be consistent in this process for each comment.

To share comments in person or via the phone, citizens are encouraged to contact the GMC Administration Office at (406) 345-3302. Written comments can be sent to Glendive Medical Center, 202 Prospect Drive, Glendive, MT, 59330 to the attention of Administration, or via the GMC website at www.gmc.org.

You are welcome to contact Quality Improvement Department staff member Mona Humphrey, 406-345-2603, mhumphrey@gmc.org.

Quality care is of the utmost importance to GMC. When someone comments about the quality of his or her care, GMC typically conducts an investigation and shares the results with the individual(s) involved.